Refund policy

Refund & Return Policy

Speed Factor Vancouver. All prices are in Canadian dollars (CAD).

Wheels and fitment

All wheels are final sale once shipped or picked up. You are responsible for choosing the correct fitment, bolt pattern and finish for your vehicle. We are happy to advise on what fits best, but we are not liable for caliper clearance or wheel/tire-to-fender clearance issues. Pre-order wheels and special finish or special fitment wheels are final sale and cannot be cancelled or refunded once the order has been processed.

Special order items

Items that are not in physical stock at our Vancouver store are special order items. Special order items cannot be cancelled or returned once processed.

Return eligibility

To be eligible for a return, the item must be in the same condition you received it: unused, uninstalled, with tags, in its original packaging, and with your receipt or proof of purchase. Clearance items and items that have been installed or used cannot be returned. Approved returns are subject to a 15% restocking fee on the order subtotal.

To start a return, email info@speedfactor.ca. If your return is accepted, we will email you instructions. You are responsible for return shipping costs, and original shipping charges are non-refundable. You may also return eligible items in person at our Vancouver store by arrangement. Items sent back without an approved return request will not be accepted.

Order cancellations

If an order is cancelled before fulfillment for reasons not caused by Speed Factor (for example, you change your mind, the order was placed by mistake, or you cancel during the quoted lead time), a 6.5% payment processing fee applies, plus a 15% restocking fee on orders already processed. These fees do not apply if the cancellation results from our error, if the item is more than 14 days past its updated estimated arrival date or on extended manufacturer backorder, or if you receive a defective item that cannot be replaced. Payment processing fees are not returned to us by our payment processor when an order is refunded, which is why this fee applies.

Damages and issues

Please inspect your order when you receive it and contact us right away if the item is defective, damaged, or incorrect. If the box is visibly damaged on delivery, note it with the carrier when signing. All products are inspected before they leave our store.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will let you know once we have received and inspected your return and whether the refund is approved. Approved refunds are issued to your original payment method, less any restocking fee and applicable shipping charges. Your bank or card issuer may take some time to post the refund.

Questions? Email info@speedfactor.ca or call (604) 566-8868.